Refund Policy

Last updated: June 2026

1. Digital Product Nature

AccessCheck reports are digital products delivered instantly. Once a report is generated and delivered, we generally cannot revoke access to the information.

2. When You Can Request a Refund

We offer refunds in the following cases:

• Technical failure: The scan failed to complete due to a server error on our side
• Duplicate payment: You were charged twice for the same report
• Report not received: The PDF was not delivered to your email due to a delivery failure on our side

3. When Refunds Are Not Available

Refunds are generally not available when:

• The report was successfully generated and delivered
• You disagree with the scan results or score
• You expected the report to include services not offered (e.g., legal certification, manual expert review)
• The website you scanned blocks automated tools (e.g., CAPTCHA, bot detection)
• You entered an incorrect email address

4. How to Request a Refund

Email support@accesscheck.tech with:

• Your name and email used during purchase
• The URL you scanned
• Reason for the refund request
• Order reference (from your receipt)

5. Processing Time

Refund requests are reviewed within 3 business days. Approved refunds are processed within 5–10 business days depending on your payment method.

6. Chargebacks

If you initiate a chargeback through your bank without contacting us first, we reserve the right to dispute it and may suspend your access to the service.

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